Dr Bilawal Kamran
Digital governance is a framework for establishing accountability, roles, and decision-making authority for an organization’s digital presence, which means its websites, mobile sites, social channels, and any other Internet and Web-enabled products and services. Digital governance aims to ensure that an organization’s digital strategy, policies, and standards are aligned with its vision, mission, and goals and that its digital portfolio is optimized for quality, effectiveness, and security.
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Digital governance is significant for several reasons:
- It can help an organization manage its digital assets and resources more efficiently and effectively by clarifying who is responsible for what, how decisions are made, and how performance is measured.
- It can enhance the trust and confidence of the stakeholders, such as customers, employees, partners, and regulators, by ensuring that the organization’s digital presence is consistent, reliable, and compliant with relevant laws and regulations.
- It can foster innovation and creativity by enabling the organization to leverage the capabilities of the Internet and the Web to deliver value-added services and products to its target audiences.
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Pakistan can implement digital governance at federal, provincial, and local levels by following some of the best practices and recommendations from various sources. Some of these are:
- It should establish a high-level policy formulation and oversight body, such as a Cyber Governance Policy Committee (CGPC), to provide strategic direction and guidance for digital governance across the country.
- Creating a dedicated institutional structure for implementation, such as a National Cyber Security Authority (NCSA), to coordinate and execute the digital governance initiatives and programs in collaboration with relevant stakeholders.
- It should develop a comprehensive and coherent digital strategy articulating the vision, objectives, principles, and priorities for digital transformation in Pakistan.
- It is essential to formulate and enforce clear and consistent digital policies and standards covering various aspects of digital governance, such as data protection, cyber security, e-governance, e-commerce, e-learning, etc.
- The government should Promote public-private partnerships to leverage both sectors’ expertise, resources, and innovation potential in advancing the digital agenda.
- There is a need to Invest in cyber security research and development to enhance the resilience and capability of Pakistan’s digital infrastructure and systems against cyber threats.
- It is critical to build capacity and awareness among public sector officials, private sector entities, civil society organizations, and citizens on the importance and benefits of digital governance.
- Engaging in global cooperation and collaboration with other countries and international organizations to share best practices, learn from experiences, and address common challenges in digital governance may be the way forward.
Lastly, the application of skills and technology is critical for quality governance. Therefore administrative and organizational reforms are essential for Pakistan to implement digital governance. Furthermore, the civil service and public human resources need reforms and implanting of skills. Therefore, the essentials of digital governance, such as digital skills, application of technology and organizational compatibility, are critical for digital governance.
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Digital governance can enhance the proficiency of the system and bring transparency and performance to the system. Therefore, Pakistani public organizations must adopt digital governance for good governance and service delivery. 8
